FAQs • Gallup, NM • CivicEngage

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Will the city trim my trees?: Generally, we will not trim your trees. We only trim branches which may be causing imminent danger to power lines in their proximity. We will not do major trimming or tree removal; those tasks are the responsibility of the customer. Furthermore, if your trees should damage or fall on electric lines, we may bill you for the cost of repairs.
Contact Utility Dispatch

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Electric Division

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1. How do we obtain a new service or upgrade an existing service?: Contact Utility Engineering for assistance at (505) 863-1289. We can conduct a site visit, review your plans and create a quotation for installing or upgrading your electric service. Learn More about our Engineering team

2. Who do I contact to help locate underground utilities?: Dial 8-1-1 for New Mexico utility location services. You are required by law to call before you dig; if you damage or destroy underground utilities, you could be injured or killed, or you may be held financially responsible for the cost of repairs.
New Mexico 811 Service

3. Will the city trim my trees?: Generally, we will not trim your trees. We only trim branches which may be causing imminent danger to power lines in their proximity. We will not do major trimming or tree removal; those tasks are the responsibility of the customer. Furthermore, if your trees should damage or fall on electric lines, we may bill you for the cost of repairs.
Contact Utility Dispatch

4. Who do I call for street light repair?: If you observe a street light that is not working, please call Utility Dispatch at 505 863-1200 and provide the exact location of the light.

5. How do I obtain an application to add a grid tie PV system to my utility service?: Visit http://www.gallupnm.gov/documentcenter/view/313 and call 863-1375.