FAQs • Gallup, NM • CivicEngage

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What is my EAP benefit?: The EAP is a free, professional and confidential counseling program designed to assist employees with anything they perceive to be a problem. All of our counselors are licensed professionals with extensive experience in the field of brief counseling. The intent is to problem-solve within the number of sessions allowed by your EAP benefit. If the issues require additional services, our counselors will help you access your mental health benefits, community resources, self-help groups or other services quickly and efficiently.

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Employee Assistance Program (EAP)

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1. What is my EAP benefit?: The EAP is a free, professional and confidential counseling program designed to assist employees with anything they perceive to be a problem. All of our counselors are licensed professionals with extensive experience in the field of brief counseling. The intent is to problem-solve within the number of sessions allowed by your EAP benefit. If the issues require additional services, our counselors will help you access your mental health benefits, community resources, self-help groups or other services quickly and efficiently.

2. Are services confidential?: All EAP services are confidential. If information needs to be released, your written permission is required.

3. Who can use my EAP?: Employees and their immediate family members living in the same household can utilize EAP benefits.

4. What does it cost?: The benefit is pre-paid by your employer and is free to employees and their immediate family members living in the same household.