How do I create an online account?
Before you begin you'll need to have your utility account number, and last four numbers of the social security number that was used to set-up the account. Your account number can be found on any billing statement.

1. Go to utilities.gallupnm.gov and go to "New Users: Start Here" and click "Create a Profile".
2. Enter your ACCOUNT NUMBER and last 4 of SSN. Click "Next."
3. Enter a valid e-mail address and create a password and click "Next."
4. The system will send an activation e-mail to the address you provided. Check your "Junk Mail" as it may have gone there. Inside the e-mail, click on the link to activate your account.

This will complete the registration process.

Access your account now

Show All Answers

1. How do I create an online account?
2. What do I do if I signed up for an account but never received a confirmation e-mail?
3. I forgot my password. What do I do?
4. Why won't the system allow me to set-up Automatic Payments?