The City of Gallup operates one of the largest municipal utility groups in the state of New Mexico. Our employees are dedicated to delivering reliable, high quality services to our community. We provide electric, water, wastewater, and solid waste services for approximately 11,000 accounts in the greater Gallup area. Each day, we produce over 3 million gallons of drinking water and treat 2.4 million gallons of wastewater, utilize our 800 miles of transmission and distribution lines to fulfill the electrical demands of over 20,000 citizens and businesses, and collect over 180,000 pounds of solid waste.

Billing and Service Questions

Please contact Customer Care at (505) 863-1201.

Report Service Outages or Utility Emergencies

To report a utility service disruption, downed power lines or other utility emergencies, please contact us at:

  • During Business Hours (Monday-Friday 8:00 am to 4:30 pm)
    Utility Dispatch: (505) 863-1200
    After-Hours Dispatch: (833) 863-1212
  • Nights, weekends and holidays
    Metro Dispatch: (505) 722-2002

Report Sewage Odors

To report a sewage odor, please call the hotline at (505) 726-2440.

Report a Street Light Problem

Click Here to Report a Problem

2022 Consumer Confidence Report Available Now
The City of Gallup now has available its 2022 Water Quality Report

You may request a hard copy of the report by calling the Utility Engineering Administration Office at (505)863-1289.