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The City of Gallup operates one of the largest municipal utility groups in the state of New Mexico. Our employees are dedicated to delivering reliable, high quality services to our community. We provide electric, water, wastewater, and solid waste services for approximately 11,000 accounts in the greater Gallup area. Each day, we produce over 3 million gallons of drinking water and treat 2.4 million gallons of wastewater, utilize our 800 miles of transmission and distribution lines to fulfill the electrical demands of over 20,000 citizens and businesses, and collect over 180,000 pounds of solid waste.

Billing and Service Questions
Please contact Customer Care at (505) 863-1201.

Report Service Outages or Utility Emergencies
To report a utility service disruption, downed power lines or other utility emergencies, please contact us at:

  • During Business Hours (Monday-Friday 8 am to 5 pm)
    Utility Dispatch: (505) 863-1200
  • Nights, weekends and holidays
    Metro Dispatch: (505) 722-2002 

Report Sewage Odors
To report sewage odors, please call our hotline at (505) 728-2179.

Report a Street Light Problem
Click here to file a service request.

Contact Us
Richard Matzke
Electric Director

Vincent Tovar
Water and Sanitation Director

230 S. Second St.
Gallup, NM 87301
Phone: (505) 863-1289
Fax: (505) 726-1278

Monday - Friday
8:00 am – 5:00 pm

Visit the energy conservation portal
Save energy and money! Visit our energy conservation portal.
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