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If I previously had an account, can I restart it?
Yes, you can restart an account. We still ask you to complete an account application however to update your information (address, phone number, employment changes, etc.). Please note: if you’ve left an outstanding bill, you will be asked to pay off that debt before we can restart the account.

Customer Care

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1. How do I start service?
2. How long will the city hold my deposit?
3. If I previously had an account, can I restart it?
4. How do I discontinue my services?
5. How do I move to a new location within the city service area?
6. How can I pay my bill?
7. What forms of payment are accepted?
8. Can I disclaim responsibility for my renter’s utilities?
9. How can I have the utilities kept on after my tenant moves out?
10. How can I obtain utility consumption statistics for my properties?
11. What happens if a tenant leaves an unpaid utility bill?

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