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City of Gallup News

Posted on: March 6, 2019

Online Web Payment Issue

WebKnight Firewall Issue

If you have tried to pay your utility bill online and are getting a WebKnight Application Firewall Alert error, click on the "Additional Info" button for detailed instructions on how to clear the error.  

We recently upgraded our software to allow Automatic Payments.  In doing so, your PC has saved web page information in either the cache or in cookies.  Once you remove these and close and re-open your browser, you should be able to use the payment system without any further issues.

We apologize for the inconvenience, but the automatic payment and ability to make a future payment will be worth it.

If you have any issues, please feel free to call:  505-863-1301 or e-mail us at it@gallupnm.gov

Thank you!

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